Effective Date: October 2025

Welcome to the privacy notice of Bisley Removal Services Ltd (“Bisley Removals”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information, and outlines your rights under data protection law.

1. Who We Are

Company Name: Bisley Removal Services Ltd
Registered Address: Unit 7 Bullhousen Farm, Shaftesbury Road, Bisley, Woking, Surrey GU24 9EW
Email: info@bisleyremovals.co.uk
Telephone: 01483 489611

Bisley Removal Services Ltd is the data controller for your personal data.

If you have any questions about this privacy notice or wish to exercise your legal rights, please contact our Data Protection Officer (DPO):
Name: Charley Grainger
Email: info@bisleyremovals.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first, so please contact us directly.

2. The Data We Collect

We may collect, use and store personal information that you provide when you contact us, request a quotation, or use our services.

This may include:

• Identity Data: Name and title
   
• Contact Data: Address, email address, and telephone numbers
   
• Financial Data: Bank details for payments and refunds
   
• Additional Contact Data: Emergency or secondary contact information
   
• Communication Data: Correspondence and feedback provided to us
   

We do not collect any special category data (such as information about health, race, religion, or political beliefs) or data about criminal convictions.

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you — when you contact us by phone, email, through our website, or in person.
   
• Through our services — when you request a quotation, arrange a removal, or store goods with us.
   
• From third parties — occasionally from estate agents, solicitors or insurance providers acting on your behalf.
   

4. How We Use Your Data

We only use your personal data where the law allows, typically to:

• Provide quotations and deliver removal and storage services.
   
• Manage payments, fees and invoices.
   
• Communicate with you about your booking.
   
• Respond to enquiries or feedback.
   
• Fulfil legal, regulatory or insurance obligations.
   

We do not sell or share your data with third parties for marketing purposes.

Lawful bases for processing include:

• Performance of a contract: To provide the services you have requested.
   
• Legal obligation: Where we must comply with the law.
   
• Legitimate interests: For running our business efficiently and ensuring customer satisfaction, provided these do not override your rights.
   

5. Sharing Your Data

We may share limited information with trusted third parties to help deliver our services, such as:

• Insurance brokers or storage providers assisting with your booking.
   
• IT or payment processors who support our systems.
   
• Professional advisers (e.g. accountants, solicitors, insurers).
   

All partners and suppliers are required to keep your data secure and only use it under our instruction.

We do not transfer your data outside the United Kingdom or European Economic Area (EEA).

6. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being lost, accessed, altered or disclosed without authorisation.
Access to your information is limited to employees, contractors or partners who need it to perform their duties and are bound by confidentiality obligations.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Typically:

• Customer records and invoices are retained for 6 years in line with HMRC requirements.
   
• Basic contact information may be retained for longer to maintain service history or handle repeat business.
   

You may request deletion of your data at any time unless retention is required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
   
• Request correction or updating of your information.
   
• Request erasure of your personal data (“right to be forgotten”).
   
• Object to processing where we rely on legitimate interests.
   
• Request restriction or transfer of your personal data.
   
• Withdraw consent (where consent is the legal basis).
   

To exercise these rights, please contact us at info@bisleyremovals.co.uk.
We aim to respond to all valid requests within one month.

9. Changes to This Privacy Notice

We may update this notice periodically to reflect changes in the law or in our operations. The most recent version will always be available on our website, and the “Effective Date” at the top will indicate the latest update.

10. Contact Us

If you have any questions about this privacy policy, or wish to exercise your rights, please contact:

Data Protection Officer
Bisley Removal Services Ltd
Unit 7 Bullhousen Farm, Shaftesbury Road, Bisley, Woking, Surrey GU24 9EW
Email: info@bisleyremovals.co.uk
Telephone: 01483 489611